Privacy Policy & Data Security
1. Information We Collect
We collect only the data necessary to deliver our services effectively:
- Personal Identification Data: Name, email address, phone number, billing address, and organization/designation (for professionals).
- Enrollment & Progress Data: Courses enrolled, class attendance records, consultancy session logs, quiz scores, and completion certificates.
- Payment Information: Transaction records, invoice details. (Full credit card numbers are never stored on our servers; processed via PCI-compliant gateways.)
- Technical & Usage Data: IP address (anonymized), browser type, device information, pages visited, and time spent — collected via cookies and similar technologies.
- Communication Data: Records of emails, support tickets, and feedback forms.
2. How We Use Your Data
Your data is used strictly for the following purposes:
- Service Delivery: To provide access to online training, consultancy sessions, and generate certificates.
- Account Management: To maintain your user profile, track progress, and communicate service updates.
- Payment Processing: To process fees, issue invoices, and manage refunds as per our Refund Policy.
- Improvement & Analytics: Aggregated, anonymized data helps us enhance course content and user experience.
- Legal Compliance & Security: To comply with legal obligations, prevent fraud, and protect our platform.
- Marketing (with consent): Only if you explicitly opt in, we may send newsletters or promotional offers. You can unsubscribe anytime.
3. Data Security & Protection Measures
We implement industry-standard technical and organizational measures to safeguard your personal data:
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by applicable laws.
4. Data Retention Policy
- Active Accounts: Data is retained as long as your account is active or services are being provided.
- Inactive Accounts: After 24 months of inactivity, we will contact you. If no response, the account and associated personal data will be securely deleted.
- Legal Holds: Certain records (e.g., financial transactions) may be retained for up to 7 years to comply with tax and legal obligations.
- Anonymized Data: Aggregated, non-identifiable data may be retained indefinitely for analytics.
5. Your Data Rights
Depending on your jurisdiction, you have the following rights regarding your personal data:
| 1. Right to Access | Request a copy of the personal data we hold about you. |
| 2. Right to Rectification | Correct any inaccurate or incomplete data. |
| 3. Right to Erasure | Request deletion of your data ("Right to be Forgotten"). |
| 4. Right to Restrict | Limit how we process your data under certain conditions. |
| 5. Right to Portability | Receive your data in a structured, machine-readable format. |
| 6. Right to Object | Object to processing for direct marketing or legitimate interests. |
To exercise any of these rights, contact us at qualityprogressbd@gmail.com. We will respond within 30 days.
6. Cookies & Tracking Technologies
We use essential cookies for site functionality and optional analytics cookies (with your consent). You can manage your cookie preferences through your browser settings or our cookie banner.
- Essential Cookies: Required for login, session management, and security.
- Analytics Cookies: Google Analytics (anonymized IP) to understand usage patterns.
- No third-party advertising cookies are deployed on our platform.
7. Third-Party Data Sharing
We do not sell, rent, or trade your personal data. Data is shared only with:
- Payment Processors: EPS (PCI-DSS compliant) for transaction processing.
- Cloud Infrastructure: AWS/Google Cloud (data encrypted, SOC2 compliant).
- Legal Authorities: Only when required by law, court order, or to protect our legal rights.
8. Children's Privacy
Our services are intended for professionals and students aged 16 years and above. We do not knowingly collect data from children under 16. If we become aware of such data, it will be immediately deleted.
Data Protection Officer (DPO)
qualityprogressbd@gmail.com
Quality Progress , Dhaka, Bangladesh